We welcome your feedback
At Insight Mental Health and Dual Disability, your opinion is important to us and we welcome your feedback, compliments, complaints. We strive to provide safe and quality services and encourage you to let us know when we have done a good job in supporting you or the participant that you are supporting/advocating for. We also want to know if there is something that we can improve upon.
Any feedback that you provide to us is handled in a confidential and sensitive manner and in no way will it affect your care or services. You are welcome to provide anonymous feedback, however, this will mean that we will be unable to update you on any investigations or actions taken.
It’s easy to provide feedback to us
You can phone our Admin team on 0428 368 465 to speak to one of our team members.
You can email the details to [email protected]
You can complete our online feedback and complaints form below
You can complete our online feedback and complaints form below
Feedback or complaints form
Managing your complaint
Our mission at Insight Mental Health and Dual Disability is to deliver genuine and authentic care because we CARE. If you are unhappy with any aspect of our service and have made a complaint, we will take this seriously and take action to resolve any issues quickly and fairly.
If you have provided us with your details, we will contact you to acknowledge your complaint and ensure we understand the issue. Following this, we will involve you in the resolution process and keep you updated on any actions taken to address the situation to your satisfaction. If you are making a complaint on behalf of a participant or if they are affected by the issue you have raised, we will include them in the resolution process in an appropriate way that meets their needs. We will also ensure that we apply any learnings from your feedback to improve our services for all the participants we support.